Soekarno Hatta Airport Sets Standard for Taxi Service

Jakarta (Antara) - The Soekarno-Hatta International Airport in Cengkareng, Banten province, has set standard for taxi service by signing a Memorandum of Understanding with nine taxi operators to improve its service to costumers. "This commitment is one of the Soekarno-Hatta Airport's strategies to be a world-class airport. We should keep improving service in the airport," said Daryanto, secretary of state airport operator PT Angkasa Pura II, in a press statement released here on Sunday. The criteria of standard taxi service include the level of service, taxi driver or personnel profile, vehicle profile, service monitoring and sanctions imposed by operators on personnel. All of the nine taxi operators must meet all the criteria, he said. He said the percentage of service level will be evaluated periodically to determine the number of operating cabs, loading and unloading points, and extension of cooperation. The evaluation will be used as a reference to decide whether or not to continue the cooperation. Any taxi operator which fails to meet the standard will have its cooperation terminated, he said. Any cab of the taxi operators signing the MoU will get a sticker to inform passengers, he said. The passengers can also monitor the level of taxi service or lodge complaint about bad taxi service with the management of the Soekarno-Hatta Airport or through www.angkasapura2.co.id. The nine taxi operators cooperating with Indonesia's busiest airport are Blue Bird Group, Express Group, Taxiku Group, Primajasa Group, Borobudur Group, Gamya Group, Gading Taksi Group, Royal City, and Diamond. Meanwhile, spokesperson of the Soekarno-Hatta Airport Taxi Community Sutanto said that taxi operators should also keep improving their internal management by among others providing appropriate taxi driver database. "Therefore, if there is any fraudulent taxi driver, the name will be on the database," Sutanto said. (*)