Jakarta (ANTARA) - The Ministry of Hajj and Umrah will optimize the use of the Kawal Haji (Hajj Monitoring) channel to accommodate pilgrims’ complaints regarding the organization of this year’s hajj.
The channel has been prepared as an official complaints center for pilgrims, their families, and the general public to report various service-related dynamics in Saudi Arabia.
The ministry's spokesperson Ichsan Marsha here on Friday night said the channel is crucial to accommodate complaints that have often spilled over onto social media without clear handling.
With Kawal Haji, he added, every issue that arises, whether related to accommodation, catering, or transportation, can be promptly responded to by authorized officers.
“We have the Kawal Haji channel, which will become the center for complaints on various dynamics related to the organization of the hajj, including issues circulating on social media in the public space,” Marsha remarked at the Training for Hajj Organizing Officers (PPIH) at the Pondok Gede Hajj Dormitory.
Marsha said the channel also serves as a means of clarification. If viral content has the potential to create problems or unrest, the public can report it through Kawal Haji so it can be followed up and the facts clarified by officers.
This approach is considered more effective than allowing unverified issues to grow on open platforms.
“During previous hajj operations, we have seen that this channel was quite effective in resolving various dynamics, both in service delivery and those related to our pilgrims,” he said.
Through the optimization of Kawal Haji, the ministry is targeting a calmer and more measured organization of the 2026 Hajj, ensuring technical issues are resolved professionally while maintaining the solemnity of worship.
